Responsible company Practices
Safe products and responsible communication are vital in building and strengthening trust with our consumers and stakeholders
Bringing health through food does not only rely on healthier products and promoting healthier behaviors. Our mission also requires that our own business practices help to build a healthier future. Maintaining and building trust with our consumers and stakeholders is core to our ability to fulfil our mission. One way that trust can be preserved is by ensuring that we are responsible when communicating with our consumers – especially children – and to make food safety of our top priority everywhere and at all times.
It is paramount for us to create, manufacture and deliver products that do not compromise food safety. Our Food Safety Policy helps us make sure that products are compliant with local laws and regulations, as well as with stringent Danone Food Safety Compliance procedures at all times. Danone is also actively participating in the GFSI organization Global Food Safety Initiative to pioneer the latest research on food safety techniques and processes.
Danone’s compliance to the ICC Code is audited annually and worldwide by KPMG within the process of the audit of our nutrition reporting. The compliance score is disclosed in Danone’s reportings- Integrated report, Nutrition & Health Achievements leaflet, both disclosed on Danone’s website.
In the particular case of communications aimed at children, Danone is audited through its own process Danone Way (itself audited by PwC), as well as through the numerous local and regional pledges it joined. In most of the countries involved, compliance with this commitment is certified by an external agency. For example, each year since 2009, Accenture has been commissioned by IFBA to independently audit companies’ compliance with its marketing principles. The TV and Internet media compliance score is disclosed in Danone’s reportings- Integrated report, Nutrition & Health Achievements leaflet, both disclosed on Danone’s website.
Concerning the marketing of Breast-Milk Substitutes, we perform self-initiated external audits. Every year, we engage with qualified third-party experts to undertake external audits, we publish their results and follow up on indicated areas of concern. In addition, FTSE4Good commissions thorough verification assessments of our practices together with independent third parties on a regular basis, to ensure compliance with the index’ strict criteria.
Through RESPECT program, all the direct suppliers of certain categories, such as raw ingredients, and bigger suppliers in other categories, such as Services & Goods, undergo a rigorous process of assessment of their social, environmental and ethical performance that increases reliability of the supply chain, conserves our planet's natural resources, and protects the people who work for and with us.
At Danone, we believe that what we do and how we do it are equally important—which is why we’ve put responsible, sustainable sourcing practices into place throughout our supply chain and made them an integral part of our strategy. We’re also a member of the AIM-Progress forum, which contributes to continuous improvement in sustainable purchasing across our industry, and are an active member of the Consumer Goods Forum.
Under Danone’s Sustainability Principles, we’ve structured the RESPECT program around social, environmental and ethical fundamentals that are built into our General Terms of Procurement and thus are included in all contracts.
Our objective is to close all non-conformities and improve the suppliers’ sustainability and ethical performance. Nevertheless, in some cases we see no alternative but to terminate the relationship with suppliers that refuse to collaborate.
As a food company, we believe that we have a critical role to play in having a positive role towards public health and nutrition issues through our broad product portfolio. We also believe that our communication and services should help educate consumers about the importance of healthy diets and healthy lifestyles and provide relevant information to healthcare professionals as to the importance of proper nutrition at all ages.
Danone is committed to responsible advertising in compliance with the International Chamber of Commerce Code for Responsible Food and Beverage Marketing Communication and national and regional standards.
Danone’s approach to responsible marketing embraces all paid and unpaid communications developed by Danone, and especially material used to promote its brands or products to consumers.
Danone commits to ensure that its marketing communications are legal, decent, honest, and truthful, with claims having a sound scientific basis. More particularly:
- We deliver the nutritional facts that empower consumers and practitioners to make informed dietary choices.
- We place a special emphasis on practical, user-friendly information to support consumers to build healthy diets for themselves and their families.
- We ensure that our information on product benefits is reliable and speaks a language consumers understand.
Working through our industry trade bodies, such as the World Federation of Advertisers and the International Chamber of Commerce (ICC), we support the development of general principles in this area, and their integration into advertising and marketing self-regulatory codes and systems around the world.
Our global principles
Danone commits to encourage first and foremost healthy products in the allocation of its marketing spending. 88% of Danone’s sales volumes being in healthy categories, the vast majority of our marketing spendings is on healthy products. Furthermore, thanks to our Nutrition Commitments, we expect our marketing spending on healthy products and healthier alternatives to increase globally in the coming years. More concretely, Danone publishes each year (in its Nutrition & Health Achievements Leaflet and its Integrated Report) the percentage of marketing spending dedicated to promote the company's healthy categories, and the healthiest products of its portfolio.
Keenly aware of the prevalence of chronic diet- and lifestyle-related diseases, it is our policy and principle to avoid any type of message that could encourage overconsumption of any of our products or the pursuit of unhealthy lifestyles. We commit to presenting products in a context of a balanced diet
We also do not use 'size zero' models or actors in our advertising to make sure it does not promote 'unhealthy' slimness. Danone also commits to promoting diversity in its advertising.
 2016 figure. A conversion factor has been applied for all products that are not consumed as such but “reconstituted,” e.g. milk powders that must be added with milk, etc
As a founding member of the EU pledge (2007), Danone has thus restricted its marketing and advertising to children between 3 and 12 years, in order for them to be only exposed to products that meet:
- our highest nutrition criteria, or
- any stricter common industry criteria we are committed to, such as in the EU, or
- any stricter criteria set by public authorities.
A specific pledge is detailed here, and Danone’s principles with regards to marketing to children include:
- no misleading messages
- no parental influence undermining
- no suggestion of a time/sense of urgency or a price minimisation pressure
- no exploitation of a child’s imagination or inexperience
- no encouragement of unhealthy dietary habits
- no blurring of the boundary between marketing and branding
Concretely, Danone applies the following rules:
- no use of celebrities or licensed characters, except in the case of products meeting the above nutritional criteria
- no use of promotional games, toys, vouchers, competitions, except in the case of products meeting the above nutritional criteria
- no sampling or communication of products in primary or secondary schools, in nurseries, day-care centers and activity centers except where specifically requested by, or agreed with, the school administration for educational purposes, and only on products complying with the above nutritional criteria
To date, Danone’s approach to marketing to children covers commercial communications on TV and radio, print, third-party internet and company-owned websites.
We published a dedicated position paper with regards to health and nutrition in the first 1000 days: it is based on two convictions: 1/ Breastfeeding needs to be protected and promoted; and 2/ Best nutrition for mothers, infants and young children needs to be assured.
Danone supports the aims and principles of the WHO International Code of Marketing of Breast-Milk Substitutes and subsequent relevant WHA resolutions. We have a strict global policy: we do not advertise or promote infant formula for children aged 0-6 months, anywhere in the world, even if permitted by local laws. In addition, compliant with the FTSE criteria for countries classified as higher-risk, we have voluntarily extended our policy to 12 months of age, which may go beyond local legislation. In these higher-risk countries, Danone also prohibits the promotion of complementary foods and drinks for use by infants up to 6 months. We follow local legislation whenever stricter than our policy.
In 2016, we entered the FTSE4Good Index. In addition to meeting the inclusion criteria on Environmental, Social and Governance practices, FTSE4Good companies that market breast-milk substitutes have to meet specific marketing indicators.
All commercial communications which includes health or nutrition claims, and which are aimed at the public, customers or health care professionals, including collective advertising and promotional campaigns where a Danone brand is named or implied, must be validated according to this Directive.
The General Manager of each Business Unit (BU) is liable for all such communications and in charge of their validation. For such purpose, the General Manager of the BU appoints a BU Claims Validation Manager (“BU CVM”). The BU CVM ensures that a process is in place, and properly applied, to validate communications locally, including as a minimum the General Manager of the BU, the BU CVM, and representatives responsible of Compliance, of Science and/or Nutrition, and of Public opinion.
Communications comply with the regulatory frameworks concerned, local practice, and codes of good practice and ethics. Communications are consistent with the image of the Brand concerned and with Danone Nutrition Commitments. Nutrition or health claims are substantiated by scientific evidence. To ensure the consistency and robustness of communications to consumers and healthcare professionals, Communication Guidelines are established and implemented according to the local regulatory framework.
Providing nutritional information to consumers
Danoen has adopted since 2007 a voluntary commitment to provide extensive Nutritional Information to consumers such as a detailed nutritional table on the back of each product, summarized nutritional information on the front of each pack and a contact for the consumer to get product and nutritional information (website, call center..).
For all its products for the general population, in all geographies where it does not conflict with the local regulation on labeling, Danone commits to indicate on pack:
- The nutrient intake levels that most people are guided to consume daily for a healthy diet;
- The portion size, and regarding multi-portion packages to state the number of portions or servings contained in the package.
- Detailed nutritional information in back of pack including energy, fat (of which saturates, mono-unsaturates, polyunsaturates), carbohydrates (of which sugars, polyols, starch), Fiber, Protein and Salt ; in 3 different ways ( per 100g/100 ml ; per portion ; per % of reference intakes per portion);
- The energy value as a percentage of the Guideline Daily Amounts and/or Daily Values on Front-of-Pack of the product.
Danone also commits to labelling products that either have naturally high levels of micronutrients or that have been fortified with micronutrients. In addition, Danone commits to provide on its country websites the detailed nutritional composition of all products available in the country.